Intake Specialist & Case Summary Specialist
📍 Multiple Shifts Available (24/7/365)
💲 Base Salary: $46,000–$57,000 (plus bonuses & shift differentials)
📅 Temp-to-Hire

About the Role
We’re hiring multiple Intake Specialists & Case Summary Specialists to join a fast-paced Personal Injury practice. In this role, you’ll manage the intake process from start to finish—fielding calls, gathering key case details, and drafting clear, accurate case summaries. You’ll ensure files are decision-ready for sign/decline review while delivering empathetic, professional support to clients at a critical time in their lives.

Compensation & Schedule

• 8:00 AM – 5:00 PM: $46,000 base
• 3:00 PM – 11:00 PM: $50,000 base
• 11:00 PM – 8:00 AM: $55,000 base
• Team Lead (one per shift): $57,000 base
• Bonuses: $45 per signed contract (bi-weekly payouts) + monthly performance bonuses
• Total Earnings Potential: $60,000–$120,000 annually (base + bonuses + shift differentials)
• Status: Temp-to-Hire

Key Responsibilities

• Handle inbound calls and online leads from accident victims.
• Conduct outbound follow-ups with clients, witnesses, and referral sources.
• Collect and document liability details, medical treatment, damages, and insurance info.
• Gather and organize supporting evidence (police reports, medical records, photos, witness info).
• Draft clear, polished case summaries and maintain accurate case files.
• Identify information gaps and follow up to ensure files are complete.
• Provide empathetic, professional client service at every interaction.
• Collaborate with your shift Team Lead to meet performance goals.

Qualifications

• Prior legal or Personal Injury intake experience strongly preferred.
• Paralegal or law office experience a plus.
• Strong interviewing, note-taking, and written communication skills.
• Ability to handle high-volume inbound/outbound calls in a fast-paced environment.
• Excellent organizational skills and attention to detail.

Bilingual (English/Spanish) highly preferred.

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Nichole Villar Colon